Privacy policy

PURE DROPSHIP SVG
Registered Address: Unit I003, Block I, Dubai Traders Market, Dubai, UAE
Contact Email: svgdropship@gmail.com

1. Introduction

We at PURE DROPSHIP SVG (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, process, store and transfer personal data of our customers, business clients (resellers), visitors to our website and any other persons whose data we process. It also outlines your rights under applicable law (particularly UAE PDPL) and how you may exercise them.

By accessing or using our website or providing your information to us, you agree to the processing of your personal data in accordance with this Policy. If you do not agree, please do not use the website or provide your personal data.

2. Scope

This Privacy Policy applies to all personal data we collect from you or that you provide to us via our website, email or otherwise in connection with our business (including business clients/resellers in the UK, EU and elsewhere). It covers data processed in the UAE and, where applicable, transfers outside the UAE. The UAE PDPL applies to controllers and processors in the UAE and also to those outside the UAE who process personal data of individuals in the UAE.

3. What is personal data?

Under UAE law, “personal data” means any data relating to a natural person who can be identified directly or indirectly by reference to identifiers such as name, voice, image, identification number, electronic identifier, physical / physiological / economical / cultural or social characteristics.

4. What data we collect

We may collect the following categories of personal data, when you register with us as a reseller, place orders, communicate with us, or otherwise interact with us:

·       Company name, business registration number, VAT number (if applicable)

·       Contact person name, job title, email address, telephone number

·       Mailing/shipping address, billing address

·       Payment information (such as bank account, payment card) — note: we will process securely and may use third-party payment processors

·       Transaction history (orders placed, returns/refunds, communications)

·       Website usage data: IP address, browser type/version, device information, pages visited, referring/exit pages

·       Any other information you supply to us (for example in support requests, correspondence)

5. How we use your personal data

We use your personal data for the following purposes:

·       To register you as a business client/reseller, verify your credentials, conduct due diligence

·       To fulfil your orders (processing, shipping, invoicing, refunds)

·       To communicate with you about your account, orders, returns, refunds, shipments

·       To monitor and improve our website and services (analytics, usage trends)

·       To comply with legal or regulatory obligations (eg. invoicing, tax, customs)

·       To manage our business relationship with you (account management, credit control)

·       With your consent, for marketing or promotional communications (which you may opt out of)

6. Legal basis for processing

Under UAE PDPL, we will rely on one or more of the following legal bases:

·       Consent: where you have given clear consent to the processing of your personal data for a specific purpose.

·       Contract: the processing is necessary for the performance of a contract to which you are party (eg. order fulfilment, shipping).

·       Legal obligation: to comply with a legal obligation (eg. tax, customs, invoicing).

·       Legitimate interests: our legitimate business interests (provided your rights and interests are not overridden) such as fraud prevention, business management and website improvement.

7. Disclosure of your personal data

We may share your personal data with the following categories of recipients:

·       Our third-party service providers (shipping companies, payment processors, IT/hosting providers, analytics providers) under contract, where they are required to protect the data.

·       Customs, tax or regulatory authorities (UK/EU and UAE) where required by law.

·       Our professional advisors (legal, accounting, auditing) where necessary.

·       In connection with a corporate transaction (merger, acquisition or sale) we may share data under confidentiality obligations.

·       Any other third party where you have given us your express consent.

We will never sell your personal data to third parties for their own marketing purposes.

8. International transfers of personal data

Because our business is international (UK, EU, UAE), your personal data may be transferred outside the UAE. Under the UAE PDPL, such transfers are permitted only where:

·       the destination country provides an adequate level of protection; or

·       adequate contractual safeguards are in place; or

·       you consent to the transfer; or

·       other legal bases apply (eg. contract performance, public interest).

We undertake to ensure that any such transfers are subject to appropriate safeguards and contractual protections.

9. Data retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Policy (including any legal, tax or accounting requirements). After that period, we will securely delete or anonymise the data.

10. Your rights

As a data subject you have certain rights under UAE PDPL (and where applicable under UK/EU law). These include:

·       The right to access the personal data we hold about you.

·       The right to rectify or correct inaccurate data.

·       The right to request deletion or erasure of your personal data (in certain circumstances).

·       The right to restrict or object to processing of your data (for example for marketing).

·       The right to data portability (receive your data in a machine-readable format) to the extent applicable.

·       The right to withdraw your consent (where processing is based on consent) without affecting the lawfulness of prior processing.

If you wish to exercise any of these rights, please contact us at svgdropship@gmail.com. We will respond within a reasonable period in accordance with applicable law.

11. Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration or destruction. This includes encryption, access controls, secure servers and regularly reviewing our security practices.

12. Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to personalise your experience, analyse usage, and for marketing. You can adjust your browser settings or our cookie banner/settings to manage cookies, but note disabling some cookies may affect website functionality.

13. Third-party links

Our website may contain links to external third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those sites.

14. Changes to this Policy

We may update this Privacy Policy from time to time (for example to reflect changes in law or our business). When we do, we will publish the revised version with the date of last update. We recommend you check back periodically.

15. Contact us

If you have any questions about this Privacy Policy or our processing of your personal data, please contact:
Email: svgdropship@gmail.com
Address: Unit I003, Block I, Dubai Traders Market, Dubai, UAE